Returns & Exchanges

SALE POLICY: Merchandise that is ON SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, CANDLES, DIFFUSERS, GIFT SETS, and SKINCARE, are all FINAL SALE, NO EXCHANGES or RETURNS.

After an order has been placed, a customer can either receive a store credit or exchange. Any questions concerning exchange or store credit call Venissac - Miami at (305) 672-8111, Monday-Friday 12pm-8pm (EST).

If you have questions regarding our Return & Exchange Policy that is not covered here please email your questions to retail@venissac.com.

PROCESSING OF ORDER
Upon checkout, your order request is sent to Venissac to verify stock availability. YOUR CARD HAS NOT BEEN CHARGED YET. You will receive an email regarding the status of your order request. Your card will only be charged upon confirmation of your order. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us.

We want you to love what you ordered. If something isn’t right, let us know. Please note: Return merchandise authorization is required from venissac.com for any returned merchandise or refund (please see Return Merchandise Authorization Policy below).

RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY
After an order has been placed, a customer can initiate a RMA within 14 days of their order by calling Venissac - Miami at (305) 672-8111, Monday-Friday 12pm-8pm (EST). The RMA will be subject to approval.

APPROVED RMA:
If RMA is approved the customer will be informed of instructions for returning the merchandise. Merchandise eligible for approval must have been purchased at full price, and must be unaltered, unwashed and unworn, additionally RMA must be requested within 14 days of order. Shipping charges on all returns and exchanges are the sole responsibility of the customer, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

DENIED RMA:
A RMA will automatically be denied if any of the following apply: merchandise was purchased ON SALE, PROMO, and/or DISCOUNT (as these are final sale items); merchandise has been altered, washed, and/or worn; RMA is requested after 14 days of order; and if merchandise belongs to any of the following categories: UNDERWEAR, CANDLES, GIFT SETS, SKINCARE, and HAIRCARE.

NON-AUTHORIZED RETURNS:
Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.